Frequently Asked Questions

We follow standard European sizes. If you are unsure of your size, you might want to measure your foot (in cms) and refer to our size guide. If you are a size in between (e.g. Size 38.5), we suggest you opt for a size up (i.e. Size 39) and add a rubber insole in it for a better fit.

Yes! Our juttis have a snug fit, but they will expand ever so slightly within a few hours of wearing. The jutti usually will take the shape of your feet for a more relaxed fit. The sneakies and men's shoes are true to size and shall not expand.

We usually dispatch all orders within 12–24 hours. Once dispatched, delivery takes 2–4 business days depending on your location in India. For custom orders or out-of-stock sizes, we need 3–5 business days to make a fresh pair. Our team will contact you if there is any expected delay. International deliveries take around 4–6 business days.

Yes, we provide Cash on Delivery (COD) and secure online payment options for your convenience.

Yes! You can send us the message via email mentioning your order number, and we will be happy to gift wrap your box and add a personalized card to it for NO additional charge.

You can share your complete profile and requirement with us at stepingrace77@gmail.com, and someone from our team will get back to you as soon as possible.

10-12 pairs do not qualify as a bulk purchase but get in touch with us at stepingrace77@gmail.com with your requirements, and our team will get back to you with the best possible offers.

In case, you were unable to find a solution to your problem in our FAQs, please reach out to us!